At SendbyPass, we respect your privacy and strive to collect and Process only the Personal Data we need to provide and improve our Services, which their types and methods of collecting them are as follows:

• 1. Personal Data you directly provide to us

  We collect the following Personal Data when you create an account or directly communicate or provide information with us:

  • Account Information

    SendbyPass collects identifiers, such as your name, email address, username, profile picture, phone number, and postal address when you sign up for a SendbyPass account, or to receive information on our Services. We may also collect or generate indirect identifiers (eg, “USER12345”).

  • Payment Information

    We collect your payment information such as bank details, credit, debit, or other payment card information, if you choose to purchase access to SendbyPass products or Services. This information is processed in compliance with PCI-DSS standards to ensure its security.

  • User Content and Feedback

    When you use our Services, we collect Personal Data that is included in file uploads, messages, reviews, details about the items you request for delivery, including product links, descriptions, prices, or feedback that you provide to our Services (“Content”). This may include personal identifiers, transaction details, and any other information you choose to provide. Any information posted or otherwise disclosed publicly to all the Users with consent (ie, posting in forums, our social media services), will be considered as public information and would be available to all Users who have access to our Services.

  • Communication Data

    If you communicate with us, including via our social media accounts, we collect your name, contact information, and the contents of any messages you send.

• 2. Personal Data We Receive Automatically from Your Use of the Services

  When you visit, use, or interact with the Services, we receive the following information automatically (“Technical Information”):

  • Log Data

    Based on your device or browser permissions, your device or browser automatically sends us information about when and how you install, access, or use our Services. This includes information such as your device type, operating system information, browser information, mobile network, connection information, mobile operator or internet service provider (ISP), time zone setting, IP address (including information about the location of the device derived from your IP address).

  • Troubleshooting Information

    We collect information about how our Services are performing when you use them. If you or your device experiences an error, we may collect information about the error, the time the error occurred, the feature being used, the state of the application when the error occurred, and any communications or content provided at the time the error occurred.

  • Usage Data

    We may also automatically collect some information in relation to your interaction with our Services, such as device identifiers (including device or advertising identifiers, probabilistic identifiers, and other unique personal or online identifiers), the dates and times of access, browsing history, search, information about the links you click, pages you view, and other information about how you use the Services, the features you use and the actions you take.

  • Cookies and Similar Technologies

    We use cookies, web beacons, pixel tags, and similar technologies to operate and administer our Services, and improve your experience. These technologies help us to recognise you, customise or personalise your experience, market additional products or Services to you, and analyse the use of our Services to make them safer and more useful to you.
    For more detailed information about the types of cookies we use, their purposes, and how you can manage your cookie preferences, please see our Cookie Policy accessible here.

  • Location Data

    You hereby explicitly consent that we may collect precise geographic location data using the GPS functionality of your device your and IP address to enhance our Services, provide relevant recommendations, and ensure efficient and accurate transport Services. You can withdraw your consent for the collection of precise location data at any time through your device settings or by contacting us at the email address mentioned below (in “Contact Us” section).

  • Data in Relation to the Third Parties

    We may include third-party advertisements and other content from third parties on our Services. Information gathered through these integrated technologies is directly collected by these third parties for their own use, as well as for use by other authorised entities. The handling of such data is governed by the privacy policies of those third parties.

We Process the collected data for various commercial and technical purposes. The following table explains these purposes, indicating the types of Personal Data that would be Processed in relation to them, and the legal basis for them according to the GDPR.

You also hereby consent that we may also use Personal Data for other purposes communicated to you.
SendbyPass will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our T&C. When assessing retention periods, we first carefully examine whether it is necessary to retain the Personal Data collected and, if retention is required, work to retain the Personal Data for the shortest possible period permissible under law, or either notify you and strive to obtain your specified consent.

We disclose and share your Personal Data to the following categories of third parties under following circumstances:

• 1. Personal Data you directly provide to us

  We will discloses Personal Data described above between and among our affiliates (meaning an entity that controls, is controlled by, or is under common control with SendbyPass), subsidiaries, and related entities, which may use the Personal Data we shared only in a full compliance with this Privacy Policy.

• 2. Service providers and business partners

  To conduct and facilitate our business operations and to perform certain Services and functions such as website and data hosting, ensuring compliance with industry standards, research, auditing and data processing, we may disclose Personal Data to vendors and service providers, including providers of hosting Services, customer service vendors, cloud Services, content delivery Services, data warehouse Services, support and safety monitoring Services, email communication software, web analytics Services, payment and transaction providers, and other information technology service providers. These parties will access, process, or store Personal Data only in relation to performing their duties to us.

• 3. Business or Corporate Transfers

  In the event of SendbyPass being involved in a merger, acquisition, corporate transaction, bankruptcy, reorganisation, receivership, transition of service to another provider, or other situation involving the transfer of business assets (collectively, a “Transaction”), SendbyPass will disclose your Personal Data with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.

• 4. Governmental Authorities and Entities

  We may disclose Personal Data to governmental and judicial authorities,

  • if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, including for legal, tax or accounting purposes, in response to their requests for such information or to assist in investigations,
  • to protect, enforce and defend our rights or property,
  • if we determine, in our sole discretion, that there is a violation of our terms or policies;
  • to detect or prevent fraud or other illegal activity; and
  • to protect the safety, security, and integrity of our products, employees, or users, or the public.
• 5. Third-parties

  Personal Data collected by third-party ads, content or technologies integrated with any of our Services will be disclosed to such third parties.

We will retain your Personal Data for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, complying with our legal obligations, or otherwise explained in this Privacy Policy.
When the Personal Data collected is no longer required by us, we and our service providers will perform the necessary procedures for destroying, deleting, erasing, or converting it into an anonymous form as permitted or required under applicable laws and regulations.

• 1. EU Standard Contractual Clauses

  We rely on the standard contractual clauses approved by the European Commission for transfers of Personal Data to countries outside the EEA.

• 2. Privacy Shield Framework

  For transfers to the United States, we may rely on the EU-US Privacy Shield Framework.

At SendbyPass, we value your privacy and strive to provide you with control over your Personal Data. In accordance with the General Data Protection Regulation (GDPR) and other applicable laws, you have the following rights regarding your Personal Data:

• 1. Right to be Informed

  You have the right to be informed about types of Personal Data SendbyPass processes about you, the business or commercial purposes for collection, how to contact SendbyPass, how long are we storing your Personal Data, the categories of third parties to whom we may disclose it.

• 2. Right to Access

  You have the right to request (via email or a designated link) a copy of the Personal Data we hold and have processed about you, among with information about how we use and share it. This request would be fulfilled at no cost.

• 3. Right to Rectification

  If you believe that your Personal Data that we retain is inaccurate or incomplete, you have the right to request its correction or completion.

• 4. Right to Erasure

  You have the right to request the deletion of some of your Personal Data or all of it under certain conditions, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent. However, in some circumstances, we may lawfully refuse your request of deletion, which are as following:

  • processing data is necessary for exercising the right of freedom of expression and information;
  • you have an ongoing service request, order or issue for which your Personal Data is necessary (such as your luggage not being reached to your destination);
  • you have misused or are suspected to have misused our Services;
  • your Personal Data is necessary to us in order to exercise, defend, or establish our rights and claims;
  • for compliance with a legal obligation which requires processing your Personal Data (such as your payments, in relation to tax obligations); and
  • processing data is necessary for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with applicable laws.
• 5. Right to Restrict Processing

  You can request the restriction of processing your Personal Data by SendbyPass in certain circumstances, such as when you contest its accuracy or object to its processing. In such cases, you will be informed of the restriction before it is lifted.

• 6. Right to Data Portability

  You have the right to obtain your Personal Data from us and reuse it for your own purposes across different Services. We will provide your data in a structured, commonly used, and machine-readable format.

• 7. Right to Object

  You have the right to object to the processing of your Personal Data in certain situations, including for direct marketing purposes (such as our newsletter).

• 8. Withdrawal of Consent

  Where SendbyPass’ processing of your Personal Data is based on consent, you have the right to withdraw your consent. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

• 9. Automated Decision-Making (when applicable)

  To exercise your rights, you or your authorised agent may submit a request by emailing us at the email address mentioned below (in “Contact Us” section). After we receive your request, we may verify it by requesting information sufficient to confirm your identity. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
  Your rights as described in this section are in addition to, and not in derogation of, any rights you may have under our T&C; Therefore, you must consider compliance with any relevant provisions in the T&C, when exercising these rights.

If you have any questions about this Privacy Policy, or have any questions, complaints or requests regarding your Personal Data, you can contact us as described below:

Please note that under the laws of several countries, you have the right to lodge a complaint with the supervisory authority in the place in which you live or work. A full list of EU supervisory authorities’ contact details is available here.
If you live or work in the UK, you have the right to lodge a complaint with the UK Information Commissioner’s Office.